When are your Care Pros available?

Our Care Pros are available 24 hours a day, 7 days a week.

Is there a minimum number of hours I must commit to?

Most cases are a minimum of 4 hours.

What are your Care Pro’s qualifications?

Our Care Pros are thoroughly screened, including verifying professional references, criminal background checks, and drug testing. They are all legal to work in the U.S. They have a minimum of 6 months of professional caregiving experience.

Can your Care Pros provide medical and home nursing services?

No. Our Care Pros provide non-medical and companion services only.

If I am securing services for a family member, can you provide updates on their wellbeing?

Yes. As long as the client approves, family members can have access to our Family Portal. Our Care Pros enter their shift notes via a HIPPA compliant app on their phone and will be on the Portal after the shift is completed.

How do I set up service?

You can set up service by calling 469-619-5474 to request a free in-home assessment.

Do I need to sign a contract?

You will be asked to sign a service agreement which describes the services, fees, guidelines, and policies. There is no long term contract and you can terminate your relationship with Apple Care at any time with 24 hours notice.

Will Long Term Care Insurance pay for this type of service?

All LTC policies are different but most will reimburse families for in home care.  We will work with our families to help them understand their particular policy.

What if my Care Pro is sick or goes on vacation?

This is one of the benefits of using our agency. We will find a fill-in Care pro in the event of caregiver emergency or vacation. 

How do I determine which services I need?

Each client receives a free in-home assessment to determine the care needed. Family members are welcome and are encouraged to participate in the process. Decisions about your care will always be decided by you, keeping you in control.

How do I pay for my services?

Typically our services are a private pay, out of pocket expense. Standard health insurance and Medicare do not cover the costs of long-term care. Some people have long-term care insurance and we can work with you and your insurance company for payment.