Frequently Asked Questions for Home Care Services

When are your caregivers available?

Our caregivers are available 24 hours a day, 7 days a week.

Is there a minimum number of hours I must commit to?

Most cases are a minimum of 4 hours but there are some situations where we are able to staff with fewer hours.

What are your caregiver’s qualifications?

Our caregivers are thoroughly screened, including at least 3 verifiable references, criminal background checks, and drug testing. They are all legal to work in the U.S. They have a minimum of one year of professional caregiving experience.

Can your caregivers provide medical and home nursing services?

No. Our caregivers provide non-medical and companion services only.

If I am securing services for a family member, can you provide updates on their wellbeing?

Yes. Our caregivers will work with the family to provide feedback as requested.

How do I set up service?

You can set up service by calling 469-619-5474 to request a free in-home assessment.

Do I need to sign a contract?

You will be asked to sign a service agreement which describes the services, fees, guidelines, and policies. There is no long term contract and you can terminate your relationship with Apple Care at any time with 24 hours notice.

Will Long Term Care Insurance pay for this type of service?

All LTC policies are different but most will reimburse families for in home care.  We will work with our families to help them understand their particular policy.

What if my caregiver is sick or goes on vacation?

This is one of the benefits of using our agency. We will find a fill-in caregiver in the event of caregiver emergency or vacation. We always have an emergency caregiver “on call” for this purpose during business hours.

How do I determine which services I need?

Each client receives a free in-home assessment to determine the care needed. Family members are welcome and are encouraged to participate in the process. Decisions about your care will always be decided by you, keeping you in control.

How do I pay for my services?

Typically our services are private pay. Standard health care and Medicare do not cover the costs of long-term care. Some people have long-term care insurance and we can work with you and your insurance company for payment.